Returns & Refunds

We want you to love your order. If something isn't right, here's how returns work.

Your right to cancel

If you're in the UK, you have 14 days from the day you receive your order to tell us you want to cancel, without giving a reason. You then have another 14 days to send the item back.

How to return an item

  1. Contact us with your order number and the item you'd like to return.
  2. We'll reply with return instructions and the address to send it to. Please don't send items back without contacting us first, or we may not be able to match them to your order.
  3. Send the item back unused, in its original condition and packaging where possible. We recommend a tracked service.

Refunds

We'll refund you within 14 days of receiving your return, to your original payment method. Unless the item was faulty or wrong, the cost of sending it back is yours.

Items we can't accept back

For hygiene reasons, we can't accept returns of items that are unsealed after delivery or have been used on skin or hair, such as face rollers, gua sha, hair accessories and earrings, unless they're faulty.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or isn't what you ordered, contact us within 30 days with your order number and a photo. We'll offer a replacement or full refund, including delivery costs. This doesn't affect your legal rights.

See our full Refund Policy for more detail.