FAQ

Orders & delivery

Where do you deliver?

We deliver to the United Kingdom only for now, and UK delivery is free on every order.

How long will my order take?

Orders are processed in 1–3 business days, then usually arrive within 7–12 business days. See Shipping & Delivery for details.

How do I track my order?

You'll get an email with a tracking link when your order ships. You can also use our Track Your Order page.

Why did my order arrive in more than one parcel?

Items can ship from different warehouses, so they sometimes arrive separately. Each parcel has its own tracking number.

Can I change or cancel my order?

Contact us as soon as possible. If your order hasn't been processed yet, we'll do our best to change or cancel it.

Returns

What is your returns policy?

You can cancel within 14 days of delivery. Contact us first and we'll send return instructions. See Returns & Refunds.

My item arrived damaged. What should I do?

Contact us with your order number and a photo, and we'll arrange a replacement or refund.

Products & sizing

How do I find my size?

Check our Size Guide and the size chart on each product page. Many of our clothes run small, so if you're between sizes we recommend sizing up.

Are your products suitable for sensitive skin?

Our beauty tools are designed for everyday use. If you have a skin condition or are unsure, check with a professional before use and always follow the instructions included.

Payment

Which payment methods do you accept?

All accepted payment methods are shown at checkout. Payments are processed securely, and we never see or store your full card details.

Which currency will I be charged in?

Prices are shown and charged in pounds sterling (GBP).